Supporting people to access the right services, at the right time

Referrals

At Novita, we make referrals simple, fast and person-centred. Whether you're a support coordinator, GP, allied health professional, educator, or family member, our team is here to help you connect the people you support. Our services build independence, confidence and lifelong wellbeing.
View the process

Complete the referral form

Please provide as much information as you can about the person’s needs and goals. If you don’t have all the details yet, that’s okay - submit what you can.

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Other ways to make a referral

Visit a Novita location

We offer services across South Australia, with both metropolitan and regional hubs.

Find your nearest Novita site and book an appointment that suits you.

Our Locations
Other ways to make a referral

Contact us

Prefer to speak to someone over the phone or write us an email? Our friendly team is ready to help.

Email 1300 668 482
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the referral process

Refer in just a few steps

Novita offers fast, streamlined referrals supported by a multidisciplinary team of university-qualified clinicians who deliver holistic, person-centred care.

Through consistent, in-house staff — never agency — your clients receive reliable, high-quality support across therapy, technology, daily living, housing and specialised programs. 

With services available across both metro and regional South Australia, we make accessing the right support simpler, smoother and more connected.

Step 1

Complete the referral form

Provide as much information as you can about the person’s needs and goals. If you don’t have all the details yet, that’s okay - submit what you can.

Step 2

Our team reviews the referral

A Novita team member will assess the referral and determine the most suitable service pathway.

Step 3

We’ll contact you or the participant

We’ll confirm information, outline next steps and discuss any additional details we may need.

Step 4

Services begin when ready

Once the referral is accepted, we work with the participant, their family and any professionals involved to arrange appointments and supports.

Frequently asked questions

  • Who can make a referral?

    Anyone involved in a person’s care can refer to Novita, including:

    • Support coordinators and psychosocial recovery coaches
    • GPs, paediatricians and specialists
    • Teachers, school wellbeing teams and early childhood educators
    • Allied health professionals
    • Parents, carers and guardians
    • Participants and clients themselves

    If you’re unsure whether your client or family member meets eligibility, reach out — we’re happy to talk it through.

  • What services can I refer to?

    You can use our referral form to connect someone with:

    • Therapy services – physiotherapy, occupational therapy, speech pathology, exercise physiology, psychology and more
    • Early intervention supports for children 0–7
    • Transition to Work and Step Up skill-building programs for school leavers
    • Assistive technology assessments and equipment through NovitaTech
    • Community living and supported accommodation options
    • Short-term programs, group programs and specialised services

    If the service you’re looking for isn’t listed, we can help direct your enquiry to the right team.

  • Who can access Novita services?

    We support children, adolescents, adults and families across South Australia and parts of New South Wales. Our services are available to people with disability, developmental delay, injury, or those seeking therapy and everyday supports.

  • What information helps us process referrals faster?

    Including the following (if available) ensures a smoother process:

    • Relevant reports, assessments or therapy notes
    • Primary goals or concerns
    • Funding information (NDIS, private, other)
    • Contact details for key people involved in care
    • Cultural, language or communication preferences
    • Any safety considerations or access needs

    But don’t stress. If this information isn’t ready yet, submit what you can.

  • Do you offer services outside of Adelaide?

    Yes — we provide services in metro and regional South Australia, with multiple Novita locations and flexible service delivery options. We also have a therapy hub in Broken Hill, New South Wales.