Clinical Governance

Clinical governance at Novita provides the foundation that ensures every service we deliver is safe, high-quality, consistent, and person-centred to meet the needs of our clients and their families in a way that suits them.

A unified system for safety, quality and accountability

Bringing together our Board, Executive, managers and frontline staff to work within clear structures, shared processes and aligned behaviours.

A culture of learning, feedback and continuous improvement

Embedding the principles of reporting, reflection and response so risks are managed, feedback is valued, and practice continually evolves.

A framework that strengthens every service and setting

Applying a consistent quality and safety lens across all Novita services - from therapy to community programs, accommodation and assistive technology, in both metro and regional locations.

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Clinical governance at Novita

Clinical governance is the collective systems, processes and behaviours that enable the Novita Board, Executive, Management teams and care delivery staff to ensure safe, high-quality and client-centred services.

This includes the culture in which the system operates, the processes through which risks are managed, incidents reported and feedback heard and acted upon in the pursuit of clinical excellence and continuous improvement.

The Novita Clinical Governance model is based on five key domains, critical to achieving our strategic objectives. Novita services are highly diverse, spanning therapy, community programs, accommodation supports, and assistive technology in urban and regional environments. The Clinical Governance Framework seeks to apply a quality and safety lens across all services in all settings.

Objectives of Clinical Governance

We provide strong operational and clinical leadership and our teams are supported at all levels.
Our senior leaders foster a positive culture of accountability and taking ownership of care outcomes by all staff.
Our staff are supported to build skills relevant to their role to grow our organisation’s capabilities.
Our organisational systems and culture are designed to promote good clinical practice and care.
We use accurate performance data and recognised improvement methodologies to monitor, evaluate and improve clinical care and services.
We have a clear plan for improving care.
Reporting of errors, near misses and incidents is encouraged as part of a culture to learn from mistakes and prevent future occurrences.
Input and feedback from our clients helps shape care design and delivery to achieve service excellence.

The Novita Clinical Governance Model

The Novita Clinical Governance model is based on five key domains, critical to achieving our strategic objectives.
Novita services are highly diverse, spanning therapy, community programs, accommodation supports, and assistive technology in urban and regional environments.
The Clinical Governance Framework seeks to apply a quality and safety lens across all services in all settings.

The Framework is centred on the following domains:

Client-centred leadership.
Services that are safe and effective.
People who are capable of delivering high-quality services.
A culture of safety where key risks are managed.
Clinical and support practice of the highest standards.