Our pricing is designed to reflect the quality, expertise, and value that clients expect from a trusted and registered service provider.
Our prices take into account the real costs of delivering safe, compliant, and high-quality services.
This includes staffing, facilities, and the delivery of mobile and community-based supports, while remaining competitive within the market.
We regularly review our pricing to ensure it remains fair, transparent, and aligned with changes in the broader market and consumer price index.
Prices are clearly communicated to support informed decision-making, and where applicable, we comply with all relevant pricing caps and regulations.
Through this balanced approach, we aim to provide excellent value while sustaining the quality and reliability of our services for clients.
We're here to support you both face-to-face and behind the scenes.
Novita staff provide a face-to-face service and we also work on your behalf by undertaking important non face-to-face supports.
The time that we charge for, whether that be for face-to-face or non face-to-face time is always related to supporting our clients to achieve their goals and does not include administration tasks.
The services we provide, will be billed at the hourly rate for the time taken. We will be transparent about our charges and any work will be clearly and directly linked to the goals you are seeking to achieve.
We provide simple, transparent explanations of therapy fees, community program pricing, travel and transport costs, and our cancellation policy so you always know exactly what to expect.
If you have questions about our services and pricing or you want to know more about how you can use your NDIS funding, please contact our Customer Experience team.
Below are some of the most common questions we receive about our pricing, fees and how different services are charged.
Therapy services are charged at an hourly rate and follow the pricing limits set by the NDIS. This ensures our fees remain fair, transparent, and aligned with national standards.
For community programs and community living, we create an individualised quote based on your support needs. All support worker rates align with the NDIS Pricing Arrangements and Price Limits.
Yes, there may be additional costs for travel when therapists or support workers come to you — whether at home, school, childcare or in the community. Full travel pricing is available on our therapy and community program pricing pages.
A cancellation fee may apply if you cancel with short notice. Different services require different notice periods, and full details are available in our Cancellation Policy.
