Education Centre

Frequently Asked Questions

We know that at any stage of your journey with disability supports and services you may have questions and we’re here to make things clear and simple.  Below you’ll find answers to common questions about Novita, the NDIS, and the wide range of services and supports we provide for people of all ages.  If you can’t find what you’re looking for, reach out to our friendly team, we’re always happy to chat about your goals and how we can support you. 

About Novita

  • Who is Novita?

    Novita is one of South Australia’s largest community-based disability service organisations.  

    Founded in 1939, we support people of all ages, through our four service pillars of assistive technology, community living, community supports and therapy. 

    We deliver tailored support that empowers people to live the life they choose.   

    Find out more.

  • Who can access Novita services?

    Novita supports people of all ages with disability as well as families, carers, educators, and support coordinators. You can access services through the NDIS, private payment, or Medicare/private health fund rebates.

  • Where are Novita services available?

    We deliver services in metropolitan Adelaide, across regional South Australia, and through telehealth anywhere in Australia.  

    Find your closest location.

  • What makes Novita different?

    We believe in working with people, not for them. Our approach is guided by the SCERTS Model (Social Communication, Emotional Regulation, Transactional Support), our ICARE values – Integrity, Commitment, Accountability, Respect, and Excellence, and a neuroaffirming philosophy that celebrates diversity and focuses on strengths.  

Services and Support

  • What services does Novita provide?

    Novita’s supports are built around four key pillars: 

    Therapy – Allied health services that build skills, confidence, and independence. 

    Community supports – Social, recreational, and skill-building programs that promote inclusion. 

    Community living – Independent and supported living options. 

    Assistive technology – Equipment, and services to support independent living through NovitaTech. 

    Explore our services

  • What types of therapy does Novita offer?

    Our allied health team includes occupational therapists, speech pathologists, physiotherapists, psychologists, social workers, and developmental educators and exercise physiologists.

    Therapy is available for all ages — from early intervention through to adulthood. 

    Discover our therapy offerings.

  • Do you offer early intervention services?

    Yes! Early intervention supports children and families to build strong foundations for learning, play, communication, and everyday life. 
    Our team works in partnership with families to create fun, evidence-based programs that suit each child’s needs. 

About the NDIS

  • What is the NDIS? 

    The National Disability Insurance Scheme (NDIS) provides funding for Australians with disability to access the supports they need to achieve their goals.  

  • Is Novita a registered NDIS provider? 

    Yes. Novita is a registered NDIS provider meeting national quality and safeguard standards.

  • How do I use my NDIS plan at Novita? 

    Once your NDIS plan is approved, you can contact Novita directly. We’ll help you understand your funding, choose services, and coordinate supports that align with your goals.

    Contact us.

  • What if I don’t have an NDIS plan yet? 

    If you’re not on the NDIS yet, that’s okay. We can provide private services and support you to explore your eligibility and application options.

  • Can Novita support plan-managed or self-managed clients? 

    Yes. We work with NDIA-managed, plan-managed, and self-managed clients.

Accessing services

  • How do I make a referral? 

    You can complete our online referral form in minutes. Referrals are welcome from individuals, families, support coordinators, allied health professionals and others.

    Complete our referral form.

  • How much do services cost? 

    For services provided under the NDIS, Novita follows the NDIS Pricing Arrangements and Price Limits. For private or Medicare-funded services, we’ll provide a clear quote before you start.  

    Find out more about our pricing.

  • What is Novita’s cancellation policy? 

    We follow NDIS cancellation guidelines and always work with clients to find flexible solutions. 

    View our cancellation policy.

  • Do you provide services online or via telehealth? 

    Yes. Our telehealth services let you access therapy and support from home, school, or work — anywhere in Australia. Sessions are secure, convenient, and tailored to your needs.  

  • Do you support families and carers too? 

    Absolutely. We believe in working alongside families and carers to build confidence, understanding, and shared strategies for success. We also offer workshops and educational resources for parents and professionals.

  • How can I stay up to date with Novita news and events? 

    Join our mailing list to stay informed about new services, programs, and training opportunities for support coordinators and plan managers. 

    Sign up for our newsletter.

  • How can I contact Novita? 

    We’re here to help you find the right support. 

    Phone: 1300 668 482 

    Email: services@novita.org.au 

    Online: Contact us