Feedback

If you need assistance in making a complaint, we are able to help you and can organise an interpreter if you need one. You may also seek support from family, a friend or an independent advocate in making a complaint.

If you would like more information about independent advocates the link below provides a comprehensive list of agencies and organisations that can assist you:

Advocacy organisations in South Australia – Advocacy for Disability Access and Inclusion Inc.

Depending on the nature of your feedback, the matter may be resolved immediately. If we need to make further enquiries, or your feedback relates to a more complex matter, it may take longer to resolve.

Novita uses and discloses personal information for the purpose for which it was collected. Please refer to Novita’s Privacy Policy for details.  We will maintain the confidentiality of your enquiry and only involve relevant Novita staff as required to resolve any issues.

Novita’s Whistleblower policy contains information about our commitment to ensuring corporate compliance and promoting an ethical corporate culture where people feel safe and are encouraged to speak up when they see activity or behavior that they feel is wrong or does not match our values.

Complaints received anonymously will be accepted and investigated as far as possible.

If you are not comfortable with providing feedback directly to us or are unhappy with the outcome of our process you can contact the NDIS Quality and Safeguards Commission by calling 1800 035 544, visiting one of their offices in person or by visiting www.ndiscommission.gov.au for further information.